Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
🎂 Candy Crush Soda is celebrating it's 10th Anniversary! Join the fun and win prizes, check it out HERE! 🥳🎉
🌟 Introducing new community titles and rewards – your Road to Legend starts HERE! 🌟
candy crush saga will not load on my iphone anymore
Best Answer
-
Hello and welcome, below is a solution:
Force closing your apps.
- Double click the Home button to see your open apps.
- Swipe up on all apps which can interfere with the performance of the game.
Further, you may need to check your device compatibility.
To give some broad guidelines, if your device is older than 2 years since it's manufacture, it's possible the specification may no longer be sufficient to deliver the seamless and feature-packed content you're familiar with.
If your device is older, we can only provide recommendations which might free up the necessary resources.
- Be sure to close other background apps, to maximize memory and processor.
- Turn the device on a regular basis, as this clears down the background caching of data. Leave it off for 10 seconds as often as is practical.
- On Apple devices, turn off the spotlight search, as this saves memory.
Answers
-
Hello and welcome, below is a solution:
Force closing your apps.
- Double click the Home button to see your open apps.
- Swipe up on all apps which can interfere with the performance of the game.
Further, you may need to check your device compatibility.
To give some broad guidelines, if your device is older than 2 years since it's manufacture, it's possible the specification may no longer be sufficient to deliver the seamless and feature-packed content you're familiar with.
If your device is older, we can only provide recommendations which might free up the necessary resources.
- Be sure to close other background apps, to maximize memory and processor.
- Turn the device on a regular basis, as this clears down the background caching of data. Leave it off for 10 seconds as often as is practical.
- On Apple devices, turn off the spotlight search, as this saves memory.
-
@tonyq61 Hi and welcome, There have been a few issues with the game loading on iphones,
Please check your device and game are up to date and clear the cache from safari (important) even though app. restart your device and try logging back in to see if this resolves your issue
If not you may need to wait for a game update as the only other option would to be to uninstall but as this is a mobile device. you would LOSE any stored BOOSTERS and LIVES. It is possible to back up to the cloud and restore your game from this and get everything back, but we cannot guarantee this. I have done this myself in the past with success. I have a pretty old iphone 6 i play on as one device and have no issues with this.
Thank you
