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Game crashing on Kindle.

Jenny422
Jenny422 Posts: 4

Level 1
in Support

Why is it every time I try to use a flying saucer the game crashes. I am playing on an older Kindle. Had a similar issue last year and it turned out to be due to the latest developer update. I've noticed there was an update 12th Feb. Could this be the problem?

Answers

  • nguyenanhduy1591999
    nguyenanhduy1591999 Posts: 2,121

    You can delete the cache and sign out and log in your game

  • FlaringCrystal120
    FlaringCrystal120 Posts: 3,056
    https://community.king.com/en/candy-crush-saga/discussion/327970/game-crashing-on-kindle

    Hello and welcome to the community.

    King games are in continuous evolution and each new update including additional content and features mean that lots of new code is written by our developers which might include some bugs. Developers test all the updates thoroughly to remove any possible bugs, but it might happen that a bug slips through to the game. While technical issues are very frustrating, the great news is that they are also generally quite easily fixed. The first thing you need to do is make sure that your device is running as smoothly as possible. 

    a. Please close all apps and restart the device.

    b. Please check for any updates for your device and apps in the Amazon Appstore. 

    c. Clear the cache frequently using this sequence: Menu => Choose Settings => Scroll down to and tap on Clear All Cookie Data.

    d. As a last resort, try re-installing the game as it usually fixes most issues. Please be sure to back up your game progress on either Facebook or the Kingdom. Just make sure that the last level you played was while you were connected to your account before you reinstall the game.

    Please also note that any boosters or extra lives stored in the game may also be lost during this process.

    For more info visit HERE.

  • Freddy_
    Freddy_ Posts: 68,477

    @Jenny422 Hi and welcome, There have been a few people report issue with the game crashing on a kindle device. you can try the tips above from @FlaringCrystal120 and if this still does not resolve you issue you may need to contact customer support so they can look in to your issue, as uninstalling would be your only other option, but in doing this you LOSE any stored BOOSTERS and LIVES. You can us the contact us at bottom of page or message them direct from your game

    Thank you.

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