Level 3490 in Candy Crush Saga and anytime I unlock the UFO and use I get knocked out of the game.

lzt1sj

I have noticed a problem when using the UFO's in Candy Crush - I had 4 available to use and when I went to use them the game froze and knocked me out. This is also happening to me while in game 3490. When I unlock the UFO's and go to use them the game freezes and knocks me out. I cannot get beyond this. Help.

Freddy_

@lzt1sj Hi and welcome, Is this a Kindle device as a issue has been found in kindle devices which when a UFO is launched it causes the game to crash. We expect this to be fixed in within 1 to 2 weeks

https://community.king.com/en/candy-crush-saga/discussion/328413/ufo-issues-on-kindle-tablets

Thank You

mercerik

Hello there, @lzt1sj ! Welcome to the Community! Happy Saturday to you!

Yes, you are not the only one. I have been experiencing crashes on my iPhone. It goes back to the Home Screen when it crashes. It is the same for CCS and CCSS.

Freddy_

@lzt1sj Hi and welcome, Is this a Kindle device as a issue has been found in kindle devices which when a UFO is launched it causes the game to crash. We expect this to be fixed in within 1 to 2 weeks

https://community.king.com/en/candy-crush-saga/discussion/328413/ufo-issues-on-kindle-tablets

Thank You

mercerik

Hello there, @lzt1sj ! Welcome to the Community! Happy Saturday to you!

Yes, you are not the only one. I have been experiencing crashes on my iPhone. It goes back to the Home Screen when it crashes. It is the same for CCS and CCSS.