Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
Hello and welcome to the community.
The lives sharing process can be interrupted for a variety of reasons, and server problems or temporary issues are one of the reasons for this problem. In case of such problems you can try to find a solution by following the troubleshooting steps below.
Check app update - Log out game - Restart your device - Open game and Log in again.