Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
What's happening in Candy? 🍬
🎶 Get Ready for the Candy Crush Music Season here 🎶
🎯 Help us imagine new Candy Crush-Themed Products and a chance to win Gold Bars 🍭 - Join Now
🎶 Get Ready for the Candy Crush Music Season here 🎶
🎯 Help us imagine new Candy Crush-Themed Products and a chance to win Gold Bars 🍭 - Join Now
How to recover my progress. I'm back to level 1
joannesaunders
Posts: 1 Newbie
in Support
I've been playing for years now and was on level 8638. Now I'm on level 1. I clicked on save progress on Facebook. I play on 2 devices. On 1 device I'm still on my proper level 8638. Both devices I'm connected to Facebook. I've tried deleting the app and restarting it. Not sure how to recover my progress.
Best Answer
-
Hello and welcome to the community.
If you used Facebook in the game, then the levels are most likely saved on your Facebook account. Try with reconnecting the game to Facebook so the game gets restored.
If the game wasn't saved on any account, Player Support can restore your levels manually. First make sure the game is connected to the Facebook or King account that you want to use in the game from now on. Then click the link below:
Choose a topic and you'll find the 'Contact us' in the bottom of the page. Send an email to Player Support from there so they can help you you and manually restore the levels. Please remember to mention what level you were on so Player Support can restore the game right away.
Answers
-
Hello and welcome to the community.
If you used Facebook in the game, then the levels are most likely saved on your Facebook account. Try with reconnecting the game to Facebook so the game gets restored.
If the game wasn't saved on any account, Player Support can restore your levels manually. First make sure the game is connected to the Facebook or King account that you want to use in the game from now on. Then click the link below:
Choose a topic and you'll find the 'Contact us' in the bottom of the page. Send an email to Player Support from there so they can help you you and manually restore the levels. Please remember to mention what level you were on so Player Support can restore the game right away.
