Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
Hello and welcome to the community.
Before moving to your new device, you need to make sure you go through a few simple steps first:
All your game progress and Gold Bars should be transferred to your brand new device.
By connecting to Facebook or Kingdom, you are synchronizing your progress with our game servers. Therefore, your progress and gold bars will be easily transferred in between all your devices.
If for some reason the progress and Gold Bars do not transfer, contact us HERE where we can help you get them back.
Boosters, extra lives, and extra moves are not saved on our servers, they are saved locally on your device in which you received them. This means that, unlike Gold Bars and your level progress, they won't transfer across to your new device.
The good news is that if you still have access to the old device everything will still be there. It is a good idea to head on back over and use up those boosters to power through some levels before switching to your new device.
If you have any issues with your purchase, click HERE to read more.
Always remember that we never recommend storing too many free boosters on your device, not only is there a chance they may be lost but they can also affect the game play. We offer a variety of ways to get free boosters every day so there is no need to stockpile them.