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Emmseaster
Posts: 2
Level 1
in Support
hello to all. i am experiencing some trouble with the candy crush game and it is really frustrating. i was asked today by the game to edit a friend list without knowing what it does. so I selected a few friends and it changed my leaderboard. And all the settings concerning friends, when i pass levels or when i ask for lives it only shows me the selected friends, i can only see the selected friends and not all my previous friend. i synced from Facebook. i play on my mobile device. and the same setting applies when i log in on my computer Facebook page. please help me revert to my previous leaderboard friend list it is driving me crazy. also another matter came up I uninstalled the app hoping it will resolve the issue and when reinstalling it i lost all my inventory . tell me these issues can be resolved or you i will quite playing the game as to I find it unfair and reasonable things like this to not be fixed.
Answers
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@Emmseaster Hi and welcome, Not many people have this yet, but the game is changing and the leaderboards are going to be removed and replaced with the add friends feature. This is only just starting to be implemented in to the game.
Your inventory is stored on the device itself, so if you uninstall you lose any stored boosters. If you had any unused purchased boosters then customer support would help you with these
Thank you
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@Freddy_Falkner hello and thank you for responding. i did not know that the game is changing and leaderboards are going to be removed. so to fully understand i can not revert it ? can i add more friends? i read afterwards that uninstalling the app did this to inventory! i have another question if you can help me. on my previous i phone device candy crush still has all my inventory is there anyway i can transfer it to my new i phone? also on my old i phone the add friend list is there no leaderboards. so frustrating. so no way to revert it? or where can i ask for help?
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@Emmseaster Hi Again the feature is new but eventually you should be able to add friends to your game easier through the feature, do not know how long this will take though.
As for you old iphone you can back up to the cloud and restore your new device from this and it can transfer you boosters acroos, but i cannot guarantee you it will work. I have done in the past with no issues. Also do a google search you will find easy explanations on how its done.
No way to revert back to leaderboards, my understanding of this it will eventually go for everyone, but its literally a really new amendment to the game.
