Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
@keengo Hi and welcome, Please check your device and browser are up to date and clear your browser cache entirely restart your device and log back in and see if this resolves your issue.
If not try using a different browser to see if you get the same issue
You can also download the Windows 10 app version of the game as this is a far more stable version to play
Thank you