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It is frozen on the first screen that says loading game

jaygirl71
jaygirl71 Posts: 1

Level 1
edited March 2021 in Support

Hello. I have been having issues with my game. It is frozen on the first screen that says loading game. It is not this account. I had to open this account in order to send an email. I have asked several times for help and no one is helping me restart my game.

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