Application does not run

gensuke

Application does not run.zip

Hi. I love Candy Crush. The game suddenly stops running from 1 month ago.

Therefore, it is very uneasy whether the data that has progressed up to stage 2600 has been deleted.

I have never deleted a game. Re-installing the application did not solve the problem.

Is there any solution? I am connected to my Apple account. (khs2102@icloud.com)

For symptoms, please check the attached video and capture.

1.Run the app

2.Loading(About 2 seconds)

3.The moment this loading screen is displayed for 0.5 seconds, the app goes down

Thanks.

Freddy_

@gensuke Hi and welcome, Cannot play your video has windows media requires an upgrade to the format you are using. So it would be better if you can just provide a screenshot of your issue and we should be able to advise you on this

We also ask you to edit your email out of the post as this is your personnel information and could be open to abuse. Please click on the gear wheel top right of post and edit you email out

Thank you

Freddy_

@gensuke Hi and welcome, Cannot play your video has windows media requires an upgrade to the format you are using. So it would be better if you can just provide a screenshot of your issue and we should be able to advise you on this

We also ask you to edit your email out of the post as this is your personnel information and could be open to abuse. Please click on the gear wheel top right of post and edit you email out

Thank you

hechicerilla

https://community.king.com/en/candy-crush-saga/discussion/330603/application-does-not-run

Hello and welcome to the sweet King Community.

Please edit your post to remove your email, as Freddy told you; it's for security.

👉 Here is the troubleshooting information. If after following these steps you do not solve the problem, please let us know again.

Thank you and keep enjoying.