Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
@bocalilly Hi and welcome, . What do you mean when you say laptop and android are you using an emulator or you just mean windows.
Sounds like you have done all the troubleshooting tips so can only advise to try the king.com/games site or download the windows 10 app version of the game
Thank you
Welcome to the friendly King Community.
Slow internet can also cause game pages to take a long time to fully load and sometimes get stuck on the loading screen. If you do not have any problem with internet, you will find some troubleshooting steps HERE and HERE.
Also, if your laptop's operating system is Windows 10, you have the opportunity to install the best app from Microsoft Store.
Thanks!