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Hello and welcome to our friendly community
The next time it happens, please take a picture of it. And check your inventory to see if it has been deposited. I think you must have always caught the troll and thus you won't get anything. You are welcome to check for an update and clear the cache.
Good luck
@conlanc Hi and welcome, Try checking your device and game are up to date and clear the cache from your app store or browser. log out and restart your device and see if next time it resolves your issue.
For missing rewards you can contact customer support, but mainly they will only replace purchased boosters. So if they did help it would be a goodwill gesture.
thank you