Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
@fotini Hi and welcome. Please check you device and game are up to date, clear the cache from your app store or browser and log out and restart your device and then log back in and see if this resolves your issue
Currently my device showing 20 moves for this level
If not please let us know what device you are using
Thank you
I'm on a lap top and play via Facebook
Welcome to the friendly King Community.
We have noticed that different platforms have different moves for the same level and this is probably a temporary problem. I am going to report the matter to my team right now and of course the issue will be reviewed.
Thanks in advance for your patience and support.
@FotiniS Hi, seems something strange going on as both windows 10 app and my iphone showing 20 moves. guessing tips in first post did not help. Going to tag the level designer @LindQ to see if she can give an opinion on this as there seem to be quite a few posts lately regarding different devices having different moves
My win 10 app starting board below
I rebooted and cleared cashae, nothing!
Thank you Freddy, gotta love upgrades and apps and tech :)
Does this happen if you fail the level and then try again?
Thanks everyone for your help. Turns out it was a Window's 10 update. The auto updates were done but then you needed to go in and update again. Problem fixed.
I am having the same problem. I am on an iPad and refuse to spend money because it is the only way to pass a level, 12 moves is an insanely low number of moves given how difficult the level is. I checked and my app is fully updated. Despite enjoying Candy Crush for several years, this level is souring
my experience so much I, too, am ready to quit.
I've been having the same issue. I've signed out of my account, cleared my cache, restarted my phone (android 10) a dozen time, the only thing that got me from 12 moves to 20 moves was uninstalling the app and then reinstalling it (which means I lost all of my boosters, but I was desperate). And then it still reverted back to 12 moves! Same deal on my Chromebook. This is getting ridiculous. This level is absolutely impossible with 12 moves.