The Community in more languages
Now the forum welcomes more languages.
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Hello and welcome, you can try checking your game is up to date and log out and restart your device and then log back in to see if this solves your issue.
If not try while in the game disconnecting your wifi for 30 seconds and then reconnect to see if this helps.
There is a long standing connection issue in the game and unfortunately we have no time frame on a fix for this, uninstalling may resolve your issue as a last resort but you would lose any stored boosters and lives.
Thank you.
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Hi and Welcome to our Community
Slow internet, Game not connected, or some other reason, you may face such problems. You can check out some troubleshooting below.
Reset/Clear cache data from App Store - Check app update - Log out game - Restart Device - Open game and Log in.
If the problem remains the same, you need to follow the steps below.
You will find complete information HERE
