Why can’t I update ccsaga?

suePSJ

I have been playing Candy Crush saga for many years and now it won’t let me update or play!

Spinnifix

Hello and welcome to our friendly community

Did you register correctly? I would suggest if you are playing on an app, uninstall and reinstall it. Please clear the cache. If you play in FB please save your progress. This is important!!

Good luck

@kiara_wael

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/332793/why-can-t-i-update-ccsaga

Hi and Welcome to our Community

Which device are you play ?

abdallhali

Hi

ellieshines206

Hey

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/332793/why-can-t-i-update-ccsaga

Welcome to the friendly King Community.

Can you show me a screenshot of the error message you received while trying to update the game app?

Also let me know which device you are using for this game.

Thanks!

ellieshines206

https://community.king.com/en/candy-crush-saga/discussion/332793/why-can-t-i-update-ccsaga

What is wrong with the where I can't see because this thing pops up on my screen saying I need to confirm my email address when I already confirmed my email

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/comment/1504505#Comment_1504505

Can you show me a screenshot of the problem?

ellieshines206

thanks

ellieshines206

Hey this is weird but I don't know if you saw in my about me that I have a bf but our relationship is complicated so I could really use the help