Re Candy Crush Friends

cazziebee

Why does it keep crashing before it starts the game? I have deleted and reloaded the app but the problem is worse if anything.

Pippster

Try turning your phone off for about 20 minutes and make sure your OS up to date 😉

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/334263/re-candy-crush-friends

Hi and Welcome to our Community

Please check this page

https://community.king.com/en/blog/discussion/250219/having-problems-with-your-game-crashing-or-loading

Freddy_

@cazziebee Hi and welcome, hopefully the advice from @kiara_wael will help you resolve your issue but if not please let us now what device you are using.

Thank you

cazziebee

I gave up in the end and deleted the app completely and reinstalled it starting again from scratch. It then worked perfectly up to level 21 when it then crashed again and was exactly the same as before. I play on an iPad Air.

Freddy_

@cazziebee Hi Again

As you have already uninstalled once. try checking device is up to date and has 2gb minimum free storage space, delete the app and then go to safari and delete the cache from here (important even thought playing through the app) then restart your device. Reinstall the game and log in to you account and see if this resolves your issue

Than you

cazziebee

Followed all instructions, have 9gb of storage left. Worked once and then crashed again. Don’t worry, I give up and it must obviously be something wrong at my end. Thanks for your help anyway.

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/comment/1521130#Comment_1521130

Welcome to the friendly King Community.

You can find the solution by following a few troubleshooting steps HERE.

Moreover we will move your post to the right forum so that our Friends Moderators can help you.

Thanks!