I played the new cloud climb and won two prizes but didn't receive either one.

Catherine-6

I played the new cloud climb game and won two prizes but didn't receive either one.. Is there a problem?

Kazza-3

Same here. This used to happen sometimes with the beanstalk too.

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/334619/i-played-the-new-cloud-climb-and-won-two-prizes-but-didnt-receive-either-one

Hi and Welcome to our Community

If you miss a reward from any other feature, please report this to our Player Support Team here, 

The screen shots are from all stats features and there are no rewards given from those

Freddy_

@Catherine-6 Hi and welcome,

Please check your device and game are up to date , log out and restart your device and log back in and see if this resolves your issue. I have not seen any reports of any issues with this feature yet.

You can contact customer support for your missing rewards and they may help you with these as a good will gesture, but normally on purchased boosters are replaced

https://soporto.king.com/support

Thank you