Treat Calendar is freezing

lynnesglynnesg Posts: 4 Newbie
edited April 21 in Support

The Treat Calendar is freezing my access to Candy Crush Saga.


Best Answer

  • lynnesglynnesg Posts: 4 Newbie
    Accepted Answer

    Thank you for your concern. I was very distraught about this. Just so you know, it actually unfroze 2 days later after I practically tapped it to death on my iPad (not sure if that's what made it work!). I was pretty disappointed that my boosters disappeared though. But, guess what, they showed back up the next day! Happy camper here! Very much appreciate your efforts.

    Accepted Answer

Answers

  • Hey! Would you like to give us your opinion?

  • Freddy_Freddy_ Posts: 51,341 Sweet Legend

    @lynnesg Hi and welcome,

    If you have done all the standard troubleshooting tips there is not much else you can do. You could try contacting customer support to see if they can help with your issue or wait for the next game update and see if that resolves your issue. Other than this would be uninstalling and reinstalling, but as its a mobile device you would LOSE all stored BOOSTERS and LIVES

    Thank you

  • Sukanta_BiswasSukanta_Biswas Posts: 20,262 Candy Moderator

    Welcome to the friendly King Community.

    One such problem we got before and the problem has been solved. I don't know if the problem has returned because we haven't received any new reports of such problems.

    Please try to find a solution through a few troubleshooting steps HERE but if you don't find a solution let me know.

    Thank you.


    Have you passed 1000 levels in Candy Crush Saga?
    Collect your badge from HERE.

  • lynnesglynnesg Posts: 4 Newbie

    Thanks for trying to help. I read through all the troubleshooting steps as recommended. I suppose the uninstall would work, but it was very clear that I would lose all my accumulated boosters. I'm very stingy with them, and refuse to part with them willingly. I'm just hopeful that an update will occur eventually that will allow a fix to miraculously happen. Wishing myself luck.

  • Sukanta_BiswasSukanta_Biswas Posts: 20,262 Candy Moderator

    If you do not find a solution through troubleshooting steps, please wait up to 24 hours. I will report the issue to my team and I will try to give you any helpful information.

    Thanks in advance for your patience and support. 


    Have you passed 1000 levels in Candy Crush Saga?
    Collect your badge from HERE.

  • lynnesglynnesg Posts: 4 Newbie
    Accepted Answer

    Thank you for your concern. I was very distraught about this. Just so you know, it actually unfroze 2 days later after I practically tapped it to death on my iPad (not sure if that's what made it work!). I was pretty disappointed that my boosters disappeared though. But, guess what, they showed back up the next day! Happy camper here! Very much appreciate your efforts.

    Accepted Answer
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