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Hi @MeemaDebbie hello and welcome to our sweet and helpful community.Â
Why can't you sync? Do you get an error message?
If you have a King account or were signed in to Facebook, your level would need to be synchronized.Â
Can you please say more details about what exactly isn't working?
I have a new Ipad and it won't sync through Facebook or King. I even tried deleting game from my old ipad and redownloading the game. When I sign in it takes me to the first level. The correct level is on my phone and computer. Support has been trying to help but to no avail. I did set up an account at King when this happened but not sure if I already had one. So maybe somehow same email now has two passwords and that is not why it won't sync? Very frustrated. Thanks for any help you can give