Can't play my game

Mary_Stewart

I can't play my game. candy crush jelly saga. for three days I've had the same error message saying

you have experienced an error that we are working hard to fix please try again in a moment.; This is

the fourth day.; Please help

kath82

Is it the phone version or desktop?

Mary_Stewart

It's on desktop.

kath82

Have you tried uninstalling it, and then re-installing?

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/338387/cant-play-my-game

Hi and Welcome to our Community

Please visit Candy Crush Jelly Saga Community 👇️

https://community.king.com/en/candy-crush-jelly-saga/

Thank you

Mary_Stewart

No I haven't uninstalled it.

Freddy_

@Mary_Stewart

Will tag the Jelly Moderator @Lady_Sarina to see if she has any information on your issue

Thank you

Lady_Sarina

Hi Everyone,

Yes it has been reported and is being looked into.

Player ID's , screenshots and listing the troubleshooting steps that have already been tried, are really helpful info to have, when reporting an issue too. So thanks to those who have, it's appreciated :0)