Fantastic Five broken

joanhyland57

the team I am on for F5 has been working great. Now it seems to be stuck. The screen doesn’t totally resolve and although We’ve reached max points, I don’t get the rewards and the game doesn’t restart.

kiara_wael

Hi and Welcome to our Community

There is also a graphics issue that causes some problems with the graph that shows your progress. This is being looked in to but we have no time frame for a fix

Please check out the additional article below to ensure you have done all the updating steps required

https://community.king.com/en/candy-crush-saga/kb/articles/167-update-fantastic-five-has-had-an-upgrade

Freddy_

@joanhyland57 Hi and welcome,

There is sometimes a graph glitch where the graph shows you should collect your reward, but if you add your team scores up they do not come to 7000. If this is the case your scores are being counted in the background and if your team reaches the required score in the time your rewards will be given. If you can post a screenshot of your fantastic 5 i can confirm this or not. Check you team scores to see what they add up to

If your team scores do add up to 7000 then you will need to contact customer support regarding your missing reward

https://soporto.king.com/contact

Thank You

LilyEvans

I think it is a graphic glitch as well.

LilyEvans

Maybe you should log in and log out again.