lost all my lives, cleared my cache, now my gold is missing too

Anileya

WHERE IS THE TICKET LINK?? why cant i submit a ticket?

Werner_Cichy

https://community.king.com/en/candy-crush-saga/discussion/339210/lost-all-my-lives-cleared-my-cache-now-my-gold-is-missing-too

To contact Player Support:

Open your Game , Select the gear wheel icon ,Select the “?” or Help Center , Select Purchases and Gold Bars , Scroll down to the bottom of the page and select Contact Us , Submit your claim and include screenshots if you have any.

or with this link

https://soporto.king.com/contact

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/339210/lost-all-my-lives-cleared-my-cache-now-my-gold-is-missing-too

Welcome to the friendly King Community.

Lives are stored locally in the device memory and can be lost for various reasons and you will find the details HERE.

On the other hand, if your game loses connection to the server, you will miss the Gold bars , and you can try to find a solution by following the steps below.

Check app update - Log out game - Restart device - Open game and Log in.

If you do not find a solution through the above steps you need to contact our player support. Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email.

When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.

For further assistance, please feel free to write back to us. We'll be happy to assist you.

Thank you.

Anileya

1. playing on my pc
2. Chrome wont allow me to go to Settings - Help Center - Purchases & Gold Bars, it does absolutely nothing when i hit that "speech bubble" & Ive allowed redirects
3. stop telling people to "clear cache" because thats what got me into this mess in the 1st place

Freddy_

@Anileya Hi and welcome,

To contact support you will need to us the contact below, make sure you use the email that the game is registered to when filling in the form

https://soporto.king.com/contact

Thank you