I passed level 3055 and today I opened my computer and got kicked back to level 3042.

Kenni888

Why I passed level 3055 and today I opened my computer and got kicked back to level 3042. It's happened to me many times. When I passed some level and next day came back to play, I will have to start from the lower level again. WHY!!~~~~

kiara_wael

Hi and Welcome to our Community

Make sure Check app update - Log out game - Restart Device - Open game and Log in.

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/339241/i-passed-level-3055-and-today-i-opened-my-computer-and-got-kicked-back-to-level-3042

Welcome to the friendly King Community.

You were probably playing the game through the browser. If so, I will discuss the cause of the problem in detail.

Let me know because I look forward to hear from you.

Thank you!

Freddy_

@Kenni888 Hi and welcome,

Sounds like your game had probably become disconnected from the server. Unfortunately all you can do is replay the levels or try customer support to restore your progress, but it takes on average 3-5 days to get a response from support so it may be quicker just to replay the levels again

https://soporto.king.com/contact

Thank you