Why is my board different from videos. Frogs won’t move.

tmbbabb

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Help

tmbbabb

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My board is different from videos. My frogs won’t move.

Freddy_

@tmbbabb Hi again, when you feed the frog he should start flashing and then you can click on him and move the frog. I have just tried this and can not find any issues. So if you can let us know the platform your playing on will see if i can try level on that

Thank you

kiara_wael

Hi and Welcome to our Community

Please force close the app and open the game again .Check app update - Log out game - Restart Device - Open game and Log in.

tmbbabb

Now did not work. Playing on an iPad.

tmbbabb

There is not another board set up like mine on any video. The frog will not flash.Candy Crush Saga is not a fun relaxing game. Stressful

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Freddy_

@tmbbabb Hi Again, Checked mine on iphone latest version and had no issues with the level, frog flashed and easy to complete. You should have same version if on latest version of game on iOS.

Check both your device and game are up to date and log outy and restart your device and then log back in and see if this resolves your issue

tmbbabb

Already did these things.

Freddy_

@tmbbabb Hi ~Again very strange then as all iOS levels should be the same and have tested it on iphone with no issues.

You will probably need to contact customer support so they can look in to your issue

https://soporto.king.com/contact

tmbbabb

It just starting working. Def a glitch!!!!!