Progress lost

tamaracorina

Hi all,

I have been playing Candy Crush today and went to level 860 something, a few hours later I logged in again and I was back at 831.

I logged in and out multiple times but it still stays on 831. What can I do?

LilyEvans

Hello!

Welcome to the sweet king community!

It happened to me yesterday but today I am back where I was. I guess it is a graphic glitch or it may be a glitch hope you get back your progress.

arwen777

@tamaracorina you should check the following link:

I passed a level – why didn't it move me forward? - King Community

kiara_wael

Hi and Welcome to our Community

First make sure the game is connected to the Facebook or King account that you want to use in the game from now on.

Then head over to the Settings in the game and Help Center. Choose a topic and you'll find the 'Contact us' in the bottom of the page. Send an email to Player Support from there so they can help you and manually restore the levels.

Please remember to choose 'Game didn't save' as the subtopic and also mention what level you were on so Player Support can restore the game right away. 

tamaracorina

I looked totday but it is still on 831. I have sent a message through the app and will want for a reply. Thanks y’all for thinking with me!