Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
@yes50 If you miss a reward from any other feature, you should email Player Support (https://soporto.king.com/support)
Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email.
As for the disappearance of lives, you should check the link below: