Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
@Clifford_Soe Hi and welcome,
Please try the standard troubleshooting to see if this resolves you issue, if not let us know more details or possibly provide a screenshot
Check your device and game are up to date, log out, clear the cache from your app store or browser and restart your device and then log back in
Thank you
Hi and Welcome to our Community
Slow internet, Game not connected, or some other reason, you may face such problems. You can check out some troubleshooting below.
Reset/Clear cache data from App Store - Check app update - Log out game - Restart Device - Open game and Log in.