Where is my 15 gold bars?!

arwen777

Like I've mentioned before in the puzzle pursuit threads, I never received the 15 gold bars I was supposed to get for being on the winning Yeti team! My first move was to contact @Crazy Cat Lad from the community about the prize, but she said that only support is responsible for any missing rewards. So I tried to reach them. Repeatedly. All I keep getting two days now is the same automated response, asking me if I need help!! Also, their messages keep telling me to answer above the first line but this is impossible to do! My yahoo email account doesn't allow commentary on an email sent to me! How am I supposed to get around that?! Can someone please help me with this? Can one of the CMs please contact support for me?

Freddy_

@arwen777 Hi

The CM's are not able to do this and if they could everyone would be requesting it. Why can you not reply to the automated email even if you cannot reply to the above the first line copy and paste the text into your reply with help needed. They should get the same information from it

arwen777

It hadn't occurred to me that it was possible to copy and past the line into a new email! I guess I'll have to try that too. I'm not keeping my hopes up that they'll be more responsive that way though. 🙄 My experience with CC's support had always been disappointing to say the least. Anyway. Thank you for your answer @Freddy_.

Freddy_

@arwen777 your welcome and good luck with it

arwen777

Unfortunately, copying the line and pasting it into a new email didn't change anything! I got the same unhelpful automated response from support again today! 🤦‍♀️ I honestly don't know what else to do to make them pay attention to my problem! Any suggestions @Freddy_, @kiara_wael, @Sukanta_Biswas?

Freddy_

@arwen777 Hi Again,

Wish i could help more but do not know much more you could do other than change your email on king.com/games and set up a new one with one that you can reply too. make sure you sign out of your game first if you decide to do this

arwen777

Thank you @Freddy_ but I'm a little hesitant to try changing email on the game! With my luck, something will get messed up and I'll end up losing the boosters I have now!

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/comment/1648353#Comment_1648353

You can also contact Player Support via other emails, but you must mention your game ID when sending emails. Since there is no deal in our community about any item purchased or acquired, our CM will not be able to help you with this.

You can contact the player support via another email by clicking HERE.

Thank you!

arwen777

Thank you for your answer @Sukanta_Biswas! I'll try that too!