Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
@Chaunb Hi and welcome,
You would need to let us know what level this is for us to be able to help you. As you can see from above one level has been reported and is awaiting a fix but if this is not your issue you will need to let us know the level
Free lives cannot be refunded in the game or any free boosters you may have used lost due to this error. unfortunately this can happen and it is something you agree too when you except the terms and conditions of the game
Thank you