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Level 2
As mentioned above
Hi and Welcome to our Community
Make sure make updated your Apps. and for the purchase that you didn't receive, please check HERE how to get that refunded or compensated.
If you still aren't able to make any new purchase in the game, please contact Player Support from the game's Settings and Help Center so they can take a closer look at it. Remember to choose "Purchases & Gold Bars" as the subtopic!
Same thing happened to me the other day and I had to file a dispute with Paypal. Hopefully, I will get reimbursed. If not I just won't purchase again.