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App store

vekiogi
vekiogi Posts: 3

Level 1

I cant connect to the app store ,pl helpppp

Answers

  • Goldenswordz
    Goldenswordz Posts: 550

    That's likely an internet connection issue. Check your wifi or data.

  • vekiogi
    vekiogi Posts: 3

    Level 1

    Connection is ok

  • Freddy_
    Freddy_ Posts: 68,477

    @vekiogi Hi and welcome,

    You may find you have the long standing connection issue and if this is the case i fear uninstalling maybe your only resolve, but if this is a mobile device you will LOSE any stored BOOSTERS or LIVES

    I would try customer support to see if they can help with your issue, but the outcome maybe the same

    Thank you

  • kiara_wael
    kiara_wael Posts: 159,583

    Hi and Welcome to our Community

    Slow internet, Game not connected, or some other reason, you may face such problems. You can check out some troubleshooting below.

    Reset/Clear cache data from App Store - Check app update - Log out game - Restart Device - Open game and Log in.

    If the problem remains the same, you need to follow the steps below.

    You will find complete information HERE

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