Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
Welcome to the Kng Community.
Typically, this problem can be caused by an app error, but you can solve it through the following troubleshooting steps.
Check app update - Log out game - Restart device - Open game and Log in.
If you do not find a solution through the above steps, please let me know again.
Thank you!