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@Jillkw Hi and welcome,
You should only reinstall if a major issue as doing this will cause you to lose any stored boosters. Normally you find if a level does this its a temporary glitch and all you can do is force close the game and restart the level. Rarely does it happen again but can. There are always reports on this level of the loop but as it does not happen every time i think the studio struggle to find a remedy for it
Thank you