Transferring my progress onto a new laptop.

bisklican999

Hi there I recently had to buy a new laptop as my other one broke down irretrievably. I have been playing Candycrush for a number of years and reached level 2800 or thereabouts. Unfortunately, as I joined a long time ago I cannot remember the username or passwords I used, they are locked into my broken laptop! Also my email address has changed which also complicates things. I would dearly like to get my progress back if you can help. I think I joined through Facebook but alas, that's another thing I can't seem to transfer as everything is locked into the old device😪

Frank Barnes

kiara_wael

Hi and Welcome to our Community

If you play through Facebook or king account before , your level saved , Please email Player Support Team

https://soporto.king.com/contact

Alienscar

@bisklican999 A while ago the hard drive of a relatives PC failed. The relative in question was gutted as he had a lot of minecraft stuff that he thought he had lost forever.

By using a local PC repair company though he was able to get a new hard drive and data transferred from his old hard drive.

kiara_wael

Hi and Welcome to our Community

If you play through Facebook or king account before , your level saved , Please email Player Support Team

https://soporto.king.com/contact

Alienscar

@bisklican999 A while ago the hard drive of a relatives PC failed. The relative in question was gutted as he had a lot of minecraft stuff that he thought he had lost forever.

By using a local PC repair company though he was able to get a new hard drive and data transferred from his old hard drive.

PiperDelainey

I've joined before and somehow my information keeps getting lost in the system and/or the game changes and I have to start all over again.

MagdalenB

Hi -- I have a new computer and when I downloaded Candy Crush Friends, I found myself on Level 1. How can I sync up with my current level, which is (approximately) 1668? Thanks.