How do I go to the store?

Smiley2965

I try to make a purchase and it never gets to the store, just spins and spins

arwen777

It could be a connection issue @Smiley2965.

Please check your game is up to date and clear the cache ,log out and restart your device and then log back in and see if this resolves your issue.

If not while the game is open disconnect your internet for 30 seconds and then reconnect and see if this helps.

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/346135/how-do-i-go-to-the-store

Hi and welcome to our Community

Slow internet, Game not connected, or some other reason, you may face such problems. You can check out some troubleshooting below.

Reset/Clear cache data from App Store - Check app update - Log out game - Restart Device - Open game and Log in.

If the problem remains the same, you need to follow the steps below.

You will find complete information HERE 

Freddy_

@smiley1965 Hi and welcome,

If none of the tips above work then you probably have the long standing connection issue. Currently there is no known fix for this so can only suggest reinstalling the app, but if its a mobile device you will LOSE any stored BOOSTERS and LIVES. If you have quite a few would just suggest playing as you are until a fix is found or try customer support to see if they can help with your issue

https://soporto.king.com/contact

Thank you