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I keep getting asked for my date of birth my account is linked to Facebook so my date of birth is already available to see
I have put a message in to support tonight. Do they take long to get back to you?
I had a request to write my date of birth, however, I typed the days date by accident and now no matter how many times I go through the support, redo my log in then return to my candy crush it says oops you cannot play get in touch with support and says the same thing/s all over again.
Fed up of trying now 🤔🙄
I had this too today and accidentally mistyped the year and now I can't access the game. I'm well above the age limit. Is there a way around this without losing my progress?
@John_Sanders It is obviously a new feature that is being rolled out as I got the same message as well. It won't let you progress to the game unless you enter something.
The reason behind the request would seem to be age related regulations. To be honest all that was needed was an 'are you over 21' option rather than asking for everyones date of birth.
Hi and welcome!
You keep getting asked by community.king.com ?
If you have any screenshot, we can help you better!
Btw, I never provided my date of birth to the forum and there is not a feature like this here, as I know!
My account is also linked to Facebook!
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Hi @shellb81 there are two separate issues here. One is that people enter a date, but find the continue button is greyed out and the other issue is like yours were an date has been entered that makes the player too young to play Candy Crush. In the first instance the DOB screen doesn't disappear as it just gets greyed out. In your case the DOB screen disappears because you have successfully entered a date.
All you can do to resolve your issue is to contact King using the CONTACT US button shown in your screenshot, and explain what happened.
That worked. Thanks
Glad you were able to be helped. Happy holidays :)
so in this case you have to wait for you to turn the required age for YOUR country
This feed is from 4 years ago. It's great you answered but try and help on more current feeds.
For a while now, when I try to log in to my game account with Facebook or my email, it gives me an error saying I'm offline, which is not the case. I've been online for a while and even used a filter breaker or VPN to make sure, but in all 3 cases it gives me an error saying I'm offline!!! Please solve my problem.
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
Is there a point where you can watch ads to get boosters
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Since early December I've not had any extra lives awarded , butterflies not collecting. Game just not working as it normally would. I've reinstalled the game 3 times. Please help
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
