I accidentally put the wrong age on candy crush and now I’m permanently banned!

jaraban

As the question says I was banned for being underage because I accidentally set my birth year to this year, even though my account is connected to a Facebook which is clearly over 18, which I am, and I’ve contacted customer support first couple messages got though but heard nothing since, is there anyway I could be unbanned as I’ve been playing for years, thanks

ImNotProImanoob

https://community.king.com/en/crash-on-the-run/discussion/347867/i-accidentally-put-the-wrong-age-on-candy-crush-and-now-i-m-permanently-banned

Dude, this is Crash On The Run website. You might had put this discussion into Candy Crush website

Amnicron

Umm, wrong site bud!

mrmapache

Do you have to be an adult to play candy crush? Hahaha! ohhhh humanity, you're so absurd

hechicerilla

https://community.king.com/en/crash-on-the-run/discussion/347867/i-accidentally-put-the-wrong-age-on-candy-crush-and-now-i-m-permanently-banned

Hello 👋

Welcome to the sweet King Community.

Glad you joined.

You posted your question in the wrong section, but don't worry, you will soon know how to navigate the Community.

I certainly don't understand that you've been locked out of the game because of age. I never heard that you had to be of legal age to play CCS. But tell me ... if you've been playing for so many years, what account did you play with? Why did your age suddenly change? If you managed to talk to support, what did they tell you? Do you have a reference number for those messages?

Maybe you should talk to them again. If you give me the information I ask for, I will try to help you.

Thank you and keep enjoying