Problem

miladmtm

Hi... its my ID: 12931139819 for candy crush saga

I wrote you before, I have a problem, I cant open my store. I did all the steps, but my problem didnt solve. HELP MEEE :)

Thank for your attention!

rkinchen

@miladmtm

Hello

Not sure what "store" you are talking about? Do you mean where you can purchase boosters?

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/349765/problem

Slow internet, Game not connected, or some other reason, you may face such problems. You can check out some troubleshooting below.

Reset/Clear cache data from App Store - Check app update - Log out game - Restart Device - Open game and Log in.

If the problem remains the same, you need to follow the steps below.

You will find complete information HERE

Please email Player Support about this so they can investigate this.

If you play on mobile, then go to the Start Menu - Settings - Cogwheel - Help Center - Purchases & Gold Bars. You will then find the 'Contact us' in the bottom of the page.

If you play on Facebook on a computer, then click on the 'Contact us' in the bottom of the page here, but remember to enter the same email that you log in with on Facebook.