candies and purchases gone

chelbells

i did a standard trouble shooting and when i logged back in my candies and purchases were gone.. how do i restore them? or would i have to try to get a refund through the app store?

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/350539/candies-and-purchases-gone

Hi and Welcome to the King Community

For the purchase that you didn't receive, please check HERE how to get that refunded or compensated.

If you still aren't able to make any new purchase in the game, please contact Player Support from the game's Settings and Help Center so they can take a closer look at it. Remember to choose "Purchases & Gold Bars" as the subtopic!