Why is my store not working

tiaxoxo

Why can't I not use my store or use my bars or even get to spin the wheel for a free go or anything trier clearing cache and deleting game and refinancing ect nothing seems to work I live this game but may have to stop playing

[Deleted User]

Problems? Try restarting your device.

Still doesn't work?! Here - https://soporto.king.com/

Glenn1972

https://community.king.com/en/candy-crush-saga/discussion/352143/why-is-my-store-not-working

Hello and welcome to the King Community!

Please do the standard troubleshooting

Install any updates for both your device and game app. Then clear the cache/history of your browser. Then follow the steps below.

Open your Soga Game / Select Profile / Select Log Out / Close the app / Reopen the app / Log back in to your profile / Open the game.

Please do not uninstall the app, you will lose your gold bars as they are stored in your device memory

Also note: on Oct 13 a update is scheduled to be released

Please let us know if this helps, if not tell us what type of device you use and if you are playing thru Facebook or King

Kind regards