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Why is it when I spend money to play, I get “can’t connect” errors?

GailfromNilesGailfromNiles Posts: 4 Newbie

I spend money to but gold bars and then I get “can’t connect to the internet” errors. I can still play the regular game. I can connect through every other app. I restarted my device. Internet connection is good enough to even send lives. But the one thing that took my money, with time running out, can’t “connect”? This feels like a scam.


  • GailfromNilesGailfromNiles Posts: 4 Newbie

    By the way, this question was successfully sent on the same device at the same time internet connection was supposedly unavailable.

  • Hey! Would you like to give us your opinion?

  • Glenn1972Glenn1972 Posts: 14,141 Level 5

    Hello and welcome to the King Community!

    Would you please contact our Player Support Team Here. Tell them of your purchase issue and connection issue

    The community does not handle the purchase issue

    Thank you

  • kiara_waelkiara_wael Posts: 61,916 Candy Moderator

    Hi and Welcome to the King Community

    Make sure updated your Apps, For the purchase that you didn't receive, please check HERE how to get that refunded or compensated.

    If you still aren't able to make any new purchase in the game, please contact Player Support from the game's Settings and Help Center so they can take a closer look at it. Remember to choose "Purchases & Gold Bars" as the subtopic!

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