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Inventory Gone
Periwinkle
Posts: 26
Level 3
in Support
I have lost my inventory recently in this account which is on my laptop. Just a few days ago all my inventory, which is not very big was wiped clean. What is going on here?
I haven't done anything to the game. I play through Facebook and I don't know why King keeps doing this!
The same thing happened on my phone account, which is a different account. I had a large inventory and then recently it was all wiped clean. Is this some kind of error that King seems to keep making across the board? Challenge players more by removing all the inventory we've earned?
Answers
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Welcome to the friendly King Community.
The boosters that you collected or purchased are stored locally in the device memory and the boosters will be completely lost due to app error, app crash or uninstall the app. Since the boosters do not sync with the game server, if they are lost somehow, they cannot be recovered.
However, if you purchased the boosters but lost the boosters for such reason, you should contact our Player Support through app help center.
Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email.
For further assistance, please feel free to write back to us. We'll be happy to assist you.
Thank you.
