Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
Hi @arminahd ,
Would you check to make sure that your devise up to date?
Also make sure that the game App is up to date to it's latest version.
These links should help ⤵️
Remember if you uninstall and reinstall the game you will loose your saved boosters and gold bars. This is always a last resort for me