Not able to collect team final rewards

monty2021

Hi

I am part of a team and i am able to collect rewards for mileston except for the final when you reach 7000 points Kindly please note

1. yes team did reach 7000 points
2. yes i checked
3. yes re started system , cleared cache etc
4. been there for 1 yr no help at all from contacting support directly
5. playing in FB on Mac/ Chrome.
6. Not able to get ONLY the final rewards when team reaches 7000 points Thanks in advance

Glenn1972

Hi @monty2021 , Welcome to the King Community

My F-5 team ran into that also a couple of weeks ago. It cleared up after that one issue

If you care to recover your rewards, do the following

For any missing rewards or purchases, please email Player Support directly from the game or you can contact them Here, you need you game ID for this

If on mobile in your game:

Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email.

Thank you for you feedback

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/355758/not-able-to-collect-team-final-rewards

Hi and Welcome to the King Community

There has been a graph issue that is making people believe they have reached 7000 points but when scores added up they do not come to 7000. We would really need a screenshot of the fantastic 5 graph to be sure. All you can do is contact customer support from your game or by the contact us at bottom of page and explain your issue. you will need your game ID

Lindark

Hey there, Sorry to hear you are having troubles with this feature :( Sometimes it acts up for me too. Might I recommend you try playing on a different device if possible?