Why is the reset password page not working?

Ssgz1

I've decided to try and restore my old King account to play Candy Crush again, but I cannot seem to do so.

I can recieve the password reset email just fine, but the page doesn't let me change the password. I enter in a new password and click the reset button, and nothing happens. Could this be related to the current server problems, or do I need some more help from the support team?

Ssgz1

I tried the Safari Browser on another computer and the password reset form actually submitted.

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/356000/why-is-the-reset-password-page-not-working

Hi and Welcome to the King Community

Please try with clearing the cache and cookies and reload the page and for more Informations please check this page

https://community.king.com/en/candy-crush-saga/discussion/353744/%EF%BB%BFking-com-game-not-loading-login-not-working

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/356000/why-is-the-reset-password-page-not-working

Welcome to the King Community.

You have already received detailed information about the problem of Kingdom site also you can contact our player support by clicking HERE.

You can ask for another password reset link from Player Support and see if that link is work for you.

Thank you!

Ssgz1

I tried the Safari Browser on another computer and the password reset form actually submitted.