Ad videos for boosters

manavision

One of the ads for boosters turns the whole screen black and hangs the game (india).

This has been happening for some days now...

Alienscar

Hello @manavision Adverts turning the screen black has been a long running issue, and it is supposedly being investigated. It has been going on since Dec 2020 though.

https://community.king.com/en/candy-crush-saga/discussion/comment/1280058#Comment_1280058

All you can do at the moment is try the standard troubleshooting techniques as detailed below.

Make sure your app is up to date.

Sign out of your game, restart your device, sign back into your game.

Clear your app cache, or browser history.

manavision

I started experiencing it since a month.

No resolution since Dec 2020 😂

Alienscar

@manavision Yeah, no resolution of long running issues seems to be a theme for King.

I wonder if the issue is only with some of the adverts and not a general issue. I say this because even though the issue has been going on since Dec 2020 (and probably before that) I didn't have any issue with my adverts not working until about June of this year. It was never all of the adverts though only some of them.