Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
Hello @paulapm , welcome to the King Community!
For any missing reward, please email Player Support directly from the game or you can contact them Here, you need you game ID for this
If on mobile in your game:
Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email.
I hope this will help