My team reached the 7000 but didn’t receive the prize pack.
Hello Betty_Gick , greetings!
The totals from your screenshot are 2,945
Would you please logout of your game and restart your device and login again?
Take another screenshot if the totals are still incorrect please
Let us know your result and we can further assist you
Although it says you are at 7000, the totals are quite a bit less. That might be why you haven't received your reward
Hey! Would you like to give us your opinion?