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🏆 Candy Cup is Back! - More info HERE
🎉 Announcing the Winner of Candy Crush All Stars 2024 🎉 - More info HERE
🎧 New Candy Audio Challenge: Part 2 - Win Gold Bars & Badge - Join HERE
Getting Awards/Chest of prizes
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SophiaG
Posts: 13 Level 2
in Discussions
Anyone else having issues getting actual prizes won from special weekly games? I've had several chest I've won not applying actual prizes. I go thru customer service, but that's so timely and difficult. Most times I've had screen shots of where I was in game so that helped. But looking for actual solution to problem. Any suggestions?
Comments
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Hello @SophiaG I haven't had too many problems with rewards, but I have had some. I didn't get the gold from the Chocolate and just this week I didn't receive my rewards for coming second in the Weekly Contest.
In both of these cases I closed my game, cleared my app cache, and then restarted my device. For the gold it appeared when I opened the game again. For the Weekly Contest I received the rewards after playing a level.
