Not able to use power pop after mixing

kbxian

Hi, I have earned enough ingredients to mix the purple power pop but after mixing it, the window became blank and I’m unable to use it. I tried to restart the app but still the same.

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/357413/not-able-to-use-power-pop-after-mixing

Hi and Welcome to the King Community

This issue is being looked into.

The Power Pops is still in a develop phase and being play tested, therefore it may have some minor issues.

All should be set and fixed soon when the feature will go live for all players.

kbxian

Hi, I would like to follow up on this. Is it resolved yet? I am still not able to use my purple pop. Is it possible to refund the ingredients so I can use them for the other power pop?

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/comment/1947259#Comment_1947259

Welcome back to the King Community.🥰

We are sorry because we have not yet received any new information about the solution but they are working to fix the problem. We believe you are a bit disappointed with the issue, but unfortunately the items cannot be refunded.

Thank you!

Lindark

This feature still seems to experience issues, it doesn't work properly for me either! Hopefully they are able to resolve it soon.